Full-Time
Guam
Posted 7 months ago
We are a growing organization seeking a dedicated individual to join our team as an Entry-Level IT Support Specialist. This is an excellent opportunity for newcomers to the IT industry to gain practical experience and build a foundation in technical support.
Responsibilities:
- Receive comprehensive on-the-job training and guidance to troubleshoot and resolve technical issues reported by end-users.
- Learn to diagnose problems, analyze symptoms, and provide step-by-step guidance for issue resolution.
- Collaborate with experienced IT staff to escalate complex issues and seek assistance when necessary.
- Assist users with software-related problems, including application crashes, error messages, and compatibility issues.
- Learn to troubleshoot network connectivity problems, such as slow internet speeds, Wi-Fi connectivity issues, and network resource access problems.
- Provide support for hardware malfunctions, including printers, keyboards, mice, and peripherals.
- Assist users with login and authentication issues, such as password recovery, locked accounts, and access permission errors.
- Maintain accurate records of support requests and resolutions using our help desk ticketing system.
- Collaborate with experienced IT team members to enhance support processes and knowledge sharing.
Requirements:
- Some college or graduate degree in related field. This position is ideal for newcomers to the IT industry.
- Basic understanding of computers and technology.
- Strong willingness to learn and develop skills in troubleshooting software, hardware, network, and authentication issues.
- Excellent communication and customer service skills to effectively interact with end-users.
- Ability to follow instructions and guidance provided by experienced IT staff.
- Familiarity with common operating systems, software applications, and networking protocols is a plus.
Why Join Our Team:
- Valuable on-the-job training and mentorship to kickstart your IT career.
- Opportunity to gain hands-on experience in technical support.
- Supportive work environment where your contributions are valued.
- Room for growth and development within the organization.
If you are a motivated individual eager to break into the IT industry and learn from experienced professionals, we encourage you to apply for the Entry-Level IT Support Specialist position. Join our team and gain the skills and experience needed to succeed in this dynamic field.
Job Features
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